Frequently asked questions

Everything you need to know

GENERAL QUESTIONS

Who can I contact for more information or specific questions?

You can gladly hop on a call with us at 030 80 92 93 47 or just email us to info@floresyamores.de.

Our colleague from our office team will always be thrilled to assist you!

While our primary service area is Berlin, we are very open for abroad experiences. We can arrance international services for select events. Additional logistics and fees will apply.

QUESTIONS ABOUT RENTAL ITEMS

No, if the furniture is damaged from the client’s end, the client needs to pay the damages or has to find an event insurance to cover any unforseen damages.

The client is responsible for any damages or missing items. Charges for repair or replacment will be assessed based on the extent of the damage.

Unfortunately this is not possible at the moment as our warehouse is always on the run preparing for the very next event.

Yes, self-pickup is available for certain items, mostly furniture. Please confirm with us to ensure your vehicle can accomodate the furnishings safely.

Sadly not, we can surely recommend trustable technic companies that can assist you.

Our standard rental is for 3 days. The longer you rent, the more the rental unit increases. It will be always visible in the offers we provide you.

If an item you want is unavailable, we will suggest similar alternatives or work with you closely to find a suitable replacement.

QUESTIONS ABOUT QUOTATIONS, ORDERS AND PAYMENTS

Yes, though you need to take into consideration our cancelation policy (see AGBs)

Please see AGBs.

You can officially confirm our offer via email through an official written confirmation and depending on the case sometimes we also require signed written agreements.

Our cancelation policy covers various scenarios. Please review our policy (see AGBs) or contact us directly.

We accept direct bank transfers, or Paypal payments.

As we are only a provider, we require the client/agency for a plan B that needs to be discussed with us.

QUESTIONS ABOUT OUR SERVICES

Event design which can entail:

  • Design & Decor Concept

  • Floral Design

  • Furniture Rental

  • DWG Floor Planing

  • Branding Concept & Printing


Consulting


Planning & Logisitcs

All the events that exist out there: from birthday parties to corporate events, from weddings to PR events, from any crazy celebrations to any set design.

Yes, from custom-made dancefloors to menu cards, from press walls to 3D prints and many more. Tell us what’s on your mind because we love all crazy ideas. Our design team will work closely with you to create the unique event experience you are looking for.

Yes, we provide delivery, assembly and dismantle.

Yes, this service comes with extra costs depending on the complexity of the layout. We usually offer to create a floor plan for the large events when the client is renting most of the furniture and decor from us.

Yes, decor trials are possible for complex concepts. Please get in touch with our team to discuss the requirements, planing and other important details.