Frequently asked questions
Everything you need to know
GENERAL QUESTIONS
Who can I contact for more information or specific questions?
You can gladly hop on a call with us at 030 80 92 93 47 or just email us to info@floresyamores.de.
Our colleague from our office team will always be thrilled to assist you!
Are your events available internationally?
While our primary service area is Berlin, we are very open for abroad experiences. We can arrance international services for select events. Additional logistics and fees will apply.
QUESTIONS ABOUT RENTAL ITEMS
Do you offer insurance for the rented items?
No, if the furniture is damaged from the client’s end, the client needs to pay the damages or has to find an event insurance to cover any unforseen damages.
What happens if a rental item is damaged or missing during the event?
The client is responsible for any damages or missing items. Charges for repair or replacment will be assessed based on the extent of the damage.
Can I visit your showroom/warehouse to see the rental items?
Unfortunately this is not possible at the moment as our warehouse is always on the run preparing for the very next event.
Can I pick up the rental items myself?
Yes, self-pickup is available for certain items, mostly furniture. Please confirm with us to ensure your vehicle can accomodate the furnishings safely.
Do you offer lightning and sound equipment rentals?
Sadly not, we can surely recommend trustable technic companies that can assist you.
For how many days can I rent your furniture?
Our standard rental is for 3 days. The longer you rent, the more the rental unit increases. It will be always visible in the offers we provide you.
What happens if an item I want is unavailable?
If an item you want is unavailable, we will suggest similar alternatives or work with you closely to find a suitable replacement.
QUESTIONS ABOUT QUOTATIONS, ORDERS AND PAYMENTS
How can I request a quote?
or send us an email to info@floresyamores.de
Can I make changes to my order after I confirmed it?
Yes, though you need to take into consideration our cancelation policy (see AGBs)
What is your cancellation policy?
Please see AGBs.
How do I confirm an offer?
You can officially confirm our offer via email through an official written confirmation and depending on the case sometimes we also require signed written agreements.
What if my event is canceled due to unforseen circumstances?
Our cancelation policy covers various scenarios. Please review our policy (see AGBs) or contact us directly.
What type of payment methods do you accept?
We accept direct bank transfers, or Paypal payments.
How do you handle inclement weather for the outdoor events?
As we are only a provider, we require the client/agency for a plan B that needs to be discussed with us.
QUESTIONS ABOUT OUR SERVICES
What services do you offer?
Event design which can entail:
Design & Decor Concept
Floral Design
Furniture Rental
DWG Floor Planing
Branding Concept & Printing
Consulting
Planning & Logisitcs
What type of events do you assist?
All the events that exist out there: from birthday parties to corporate events, from weddings to PR events, from any crazy celebrations to any set design.
Do you offer custom design service?
Yes, from custom-made dancefloors to menu cards, from press walls to 3D prints and many more. Tell us what’s on your mind because we love all crazy ideas. Our design team will work closely with you to create the unique event experience you are looking for.
Do you provide delivery and set up?
Yes, we provide delivery, assembly and dismantle.
Can you help with the layout and floor plan of my event?
Yes, this service comes with extra costs depending on the complexity of the layout. We usually offer to create a floor plan for the large events when the client is renting most of the furniture and decor from us.
Can I see a sample table setup before my event?
Yes, decor trials are possible for complex concepts. Please get in touch with our team to discuss the requirements, planing and other important details.